1. Introduction

All Way Taxi ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications and services.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, phone number, profile photo
• Identity Verification: Driver's license, vehicle registration documents
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Location Data: Real-time location for ride matching and navigation
• Communication Data: Messages, calls, and other communications with drivers/passengers

2.2 Technical Information

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App usage patterns, features used, time spent in app
• Log Data: IP address, browser type, access times, pages viewed
• Cookies and Tracking: Analytics data, preferences, session information

2.3 Location Information

• Real-time Location: GPS coordinates during active rides
• Location History: Previous pickup and drop-off locations
• Geofencing: Location-based notifications and services

3. How We Use Your Information

3.1 Service Provision

• Ride Matching: Connect passengers with nearby drivers
• Navigation: Provide turn-by-turn directions and route optimization
• Payment Processing: Process ride payments and driver earnings
• Communication: Enable in-app messaging and call features
• Safety: Emergency services and incident reporting

3.2 Service Improvement

• Analytics: Improve app performance and user experience
• Research: Develop new features and services
• Quality Assurance: Monitor service quality and safety
• Customer Support: Respond to inquiries and resolve issues

3.3 Marketing and Communications

• Promotional Offers: Send relevant promotions and discounts
• Service Updates: Notify about new features and updates
• Newsletters: Share company news and updates (with consent)

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share information with:

• Payment Processors: Stripe, PayPal, and other payment gateways
• Map Services: Google Maps, Apple Maps for navigation
• Analytics Providers: Google Analytics, Firebase Analytics
• Cloud Services: AWS, Google Cloud for data storage and processing
• Communication Services: Twilio for SMS and voice services

4.2 Legal Requirements

We may disclose information when required by:

• Legal Process: Court orders, subpoenas, legal investigations
• Safety Concerns: Emergency situations, safety violations
• Regulatory Compliance: Transportation regulations, tax requirements
• Fraud Prevention: Anti-fraud measures and security investigations

5. Data Security

5.1 Security Measures

• Encryption: All data transmitted using SSL/TLS encryption
• Access Controls: Limited access to personal information
• Regular Audits: Security assessments and vulnerability testing
• Staff Training: Privacy and security training for all employees

5.2 Data Retention

• Active Users: Data retained while account is active
• Inactive Accounts: Data deleted after 3 years of inactivity
• Legal Requirements: Some data retained for legal compliance
• Anonymization: Personal identifiers removed from analytics data

6. Your Rights and Choices

6.1 Access and Control

• Account Settings: Update personal information in app settings
• Data Export: Request copy of your personal data
• Data Correction: Correct inaccurate information
• Account Deletion: Request complete account deletion

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses: EU-approved data transfer mechanisms
• Adequacy Decisions: Transfers to countries with adequate protection
• Certification Programs: Privacy Shield and similar frameworks

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to Know: What personal information we collect and how we use it
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of sale of personal information
• Right to Non-Discrimination: We will not discriminate for exercising privacy rights

10. European Privacy Rights (GDPR)

If you are in the European Union, you have rights under GDPR:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of personal data
• Right to Portability: Receive your data in a structured format
• Right to Object: Object to processing of personal data
• Right to Restrict Processing: Limit how we use your data

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• In-App Notification: Prominent notice in the application
• Email Notification: Email to registered users
• Website Update: Updated policy on our website
• Effective Date: New effective date will be clearly indicated

12. Contact Information

For privacy-related questions or concerns:

13. Complaints and Disputes

If you have concerns about our privacy practices:

1. Contact Us: Reach out to our privacy team
2. Internal Review: We will investigate and respond within 30 days
3. External Options: Contact your local data protection authority
4. Legal Recourse: Pursue legal remedies if necessary

14. Third-Party Links and Services

Our app may contain links to third-party websites or services. This Privacy Policy does not apply to third-party services. We encourage you to review their privacy policies before providing any personal information.

15. Consent

By using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.